Shipping Policy

At Sondarya, we take pride in ensuring that your jewellery reaches you safely, securely, and on time. Please read our shipping guidelines carefully to understand how we process and deliver your orders.

PAN India Shipping

·         We ship across all serviceable pincodes in India through our trusted logistics partners.

·         Orders are usually dispatched within 1–2 working days from the date of order confirmation. Dispatch timelines may extend slightly during festivals, sales, or periods of high demand.

·         Delivery timelines vary depending on your location and courier partner’s serviceability. Estimated timelines are shown at checkout but are tentative and not guaranteed.

Order Tracking

·         Once your order is confirmed, you will receive an email notification.

·         After dispatch, you will get an WhatsApp message or/both email with tracking details. Our courier partners also send live updates as your shipment progresses.

·         In rare cases, if updates are missed, you can log in to your Sondarya account to view tracking details.

Customer Responsibility

·         Customers are expected to track their own parcels using the shared tracking details.

·         If your parcel is not delivered within 9 business days of dispatch, please contact us, and we will follow up with our logistics partners.

·         The courier partners will make up to three delivery attempts. If unsuccessful, the package will be returned to us (RTO).

Address & Contact Details

·         Please ensure your address, pincode, and mobile number are accurate and reachable at the time of placing the order. Incorrect details may cause delays or RTO.

·         Re-shipping due to incorrect address or failed deliveries will be chargeable.

Shipping Charges

·         We offer free standard shipping on all prepaid orders across India.

·         Cash on Delivery (COD) is available for all pincodes. While we suggest our customers to order prepaid which is cost effective for both us and the buyer.

·         Express shipping is available for certain locations based on courier partner serviceability.

Packaging & Quality Checks

·         Every order goes through two rounds of quality checks before packing.

·         Jewellery is carefully packed in zip locks, bubble wrap, and sturdy boxes to ensure it reaches you in perfect condition.

Exceptions & Delays

·         Delivery timelines may be affected due to unforeseen circumstances such as natural calamities, strikes, lockdowns, or courier delays.

·         In such cases, we will proactively keep you updated via email or WhatsApp.