Returns & Refunds Policy

Effective Date: 20 August 2025

Welcome to Sondarya. We are committed to delivering high-quality jewellery and ensuring a smooth post-purchase experience. Please read our Return & Refund Policy carefully to understand how we handle returns and refunds.

1. Applicability & Eligibility

COD Orders – Limited Returns Only

  • Cash on Delivery (COD) orders are not eligible for refunds.

  • COD returns will only be accepted if the product delivered is broken, defective, or different from what was shown in the product images. In such cases, a replacement will be arranged, subject to availability.

Prepaid Orders – Priority Handling

  • Returns or refunds for prepaid orders will only be granted if:

    • The product delivered is different from the description or images on our website, or

    • The product is defective or damaged.

No “Change of Mind” Returns

  • We do not accept returns or provide refunds simply due to change of preference, dislike of design, or minor variations in color/finish (as handcrafted jewellery may have slight differences).

2. Reporting Discrepancies

If you believe your order qualifies for a return:

  • Contact our Customer Support within 2 calendar days of delivery.

  • Share your order number, clear photos of the product, and a brief description of the issue.

This helps us quickly evaluate and resolve your request.

3. How We Resolve Issues

A. Replacement or Corrective Action

  • If it is verified that the product was broken, defective, or different, we will arrange a replacement at no extra cost, subject to availability.

B. Refunds for Prepaid Orders Only

  • If a replacement is not possible, we will issue a refund to the original payment method for prepaid orders.

  • Refunds are typically processed within 7–10 business days after the returned product passes our quality check.

C. Return Logistics

  • Once approved, we will coordinate a reverse pickup via our logistics partner.

  • The item must be returned unused, in original packaging, with all labels and tags intact.

4. Customer Responsibilities

You are responsible for ensuring that:

  • The issue is reported within 2 days of delivery.

  • The product is returned in original condition and secure packaging.

  • You retain your order number and proof of delivery until the resolution is complete.

5. Exceptions & Non-Returnable Items

We cannot accept returns or refunds for:

  • COD orders, unless the product is broken, defective, or incorrect.

  • Products delivered exactly as described and shown.

  • Items that have been used, altered, damaged after delivery, or missing original packaging/tags.

6. Dispute Resolution

Any grievances or disputes must be raised by writing to sondarya.in@gmail.com within the specified timelines. Our team will review your case and work with you to reach a fair resolution.

7. Why This Policy Matters

  • Fairness & Trust: A transparent return policy builds confidence—most online shoppers review policies before purchase.

  • Protecting Quality & Affordability: Restricting misuse of returns allows us to keep prices fair while ensuring you get authentic, well-crafted jewellery.

  • Customer-Centric: While returns are limited, genuine concerns are addressed swiftly through replacements or refunds.

At Sondarya, we value your trust and promise to handle every concern with care and integrity.