Exchange Returns & Refunds Policy

Effective Date: 20 August 2025

Welcome to Sondarya. We are committed to delivering high-quality jewellery and ensuring a smooth post-purchase experience. Please read our Return & Refund Policy carefully to understand how we handle returns and refunds.

1. Applicability & Eligibility

COD Orders – Limited Returns Only

  • Cash on Delivery (COD) orders are not eligible for refunds.

  • COD returns will only be accepted if the product delivered is broken, defective, or different from what was shown in the product images. In such cases, a replacement will be arranged, subject to availability.

Prepaid Orders – Priority Handling

  • Returns or refunds for prepaid orders will only be granted if:

    • The product delivered is different from the description or images on our website, or

    • The product is defective or damaged.

No “Change of Mind” Returns

  • We do not accept returns or provide refunds simply due to change of preference, dislike of design, or minor variations in color/finish (as handcrafted jewellery may have slight differences).

2. Reporting Discrepancies

If you believe your order qualifies for a return:

  • Contact our Customer Support within 2 calendar days of delivery.

  • Share your order number, clear photos of the product, and a brief description of the issue.

This helps us quickly evaluate and resolve your request.

3. How We Resolve Issues

A. Replacement or Corrective Action

  • If it is verified that the product was broken, defective, or different, we will arrange a replacement at no extra cost, subject to availability.

B. Refunds for Prepaid Orders Only

  • If a replacement is not possible, we will issue a refund to the original payment method for prepaid orders.

  • Refunds are typically processed within 7–10 business days after the returned product passes our quality check.

C. Return Logistics

  • Once approved, we will coordinate a reverse pickup via our logistics partner.

  • The item must be returned unused, in original packaging, with all labels and tags intact.

4. Customer Responsibilities

You are responsible for ensuring that:

  • The issue is reported within 2 days of delivery.

  • The product is returned in original condition and secure packaging.

  • You retain your order number and proof of delivery until the resolution is complete.

5. Exceptions & Non-Returnable Items

We cannot accept returns or refunds for:

  • COD orders, unless the product is broken, defective, or incorrect.

  • Products delivered exactly as described and shown.

  • Items that have been used, altered, damaged after delivery, or missing original packaging/tags.

6. Dispute Resolution

Any grievances or disputes must be raised by writing to sondarya.in@gmail.com within the specified timelines. Our team will review your case and work with you to reach a fair resolution.

7. Why This Policy Matters

  • Fairness & Trust: A transparent return policy builds confidence—most online shoppers review policies before purchase.

  • Protecting Quality & Affordability: Restricting misuse of returns allows us to keep prices fair while ensuring you get authentic, well-crafted jewellery.

  • Customer-Centric: While returns are limited, genuine concerns are addressed swiftly through replacements or refunds.

8. Exchange and Replacement Policy


We strive to ensure your complete satisfaction with every purchase. If you receive a damaged, defective, or incorrect product, you are eligible for an exchange or replacement.


Eligibility: Products must be returned in their original condition and packaging, along with proof of purchase.


Request Process: To initiate an exchange or replacement, please contact our customer support team within the specified return period.


Delivery Timeline: Once your request is approved, the exchange or replacement product will be delivered within 5–7 business days.


Conditions: Exchanges are subject to product availability. In case a replacement is not possible, we will offer an alternative solution or store credit as applicable.


For further assistance, please reach out to our Customer Care Team at Sondarya.in@gmail.com, Call at +91 7678489623

At Sondarya, we value your trust and promise to handle every concern with care and integrity.